Last updated: September 2026
We schedule a dedicated appointment window for every booking, so late cancellations affect other customers waiting for service. Here's how cancellations and rescheduling work.
01
Cancel or reschedule at least 24 hours before your appointment and there's no charge at all.
02
Cancelling with less than 24 hours notice may be subject to a $75 CAD service fee to cover the reserved appointment window.
03
If a technician arrives and no one is available or reachable, the same $75 CAD fee applies for the missed visit.
Need to reschedule? Call us anytime, Mon–Sun, 7 AM to 11 PM.
